Privacy Policy
This policy explains what personal data we collect through saharaprinter.com, why, and how we protect it, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
Data we collect
- Contact details you submit via forms: name, email, phone, company, delivery address
- Order and quote history, including items requested and pricing discussed
- Payment confirmation data from our payment processor (we do not store full card numbers)
- Basic site usage analytics (pages viewed, device type) via our analytics tools
How we use it
- To process orders, quotations, and deliveries
- To respond to enquiries and provide customer support
- To send order confirmations, delivery updates, and service reminders
- To improve our website and service based on aggregate usage patterns
We do not sell your personal data to third parties.
Who we share it with
We share order and delivery data only with the parties needed to fulfil it: our payment gateway provider (Stripe or PayTabs, depending on the method you choose), and our delivery couriers. These providers are contractually required to protect your data and use it only for that purpose.
Data retention
We retain order and enquiry records for as long as needed to fulfil the order, meet accounting and tax obligations under UAE law, and resolve any dispute, after which they are deleted or anonymised.
Your rights
Under the UAE PDPL, you can request access to, correction of, or deletion of your personal data held by us. To make a request, email info@saharaedoc.com with your name and order reference where applicable. We respond within a reasonable time as required by law.
Cookies
We use cookies and similar technologies for essential site functions (such as keeping items in your cart) and for analytics to understand how the site is used. You can control cookies through your browser settings.
Contact
Sahara Office Equipments Trading LLC — Al Arabi Building, Industrial Area 11, Sharjah, UAE. Privacy queries: info@saharaedoc.com or +971 50 382 3969.