Policies

Shipping & Delivery

We deliver toner, drums, maintenance kits, and spare parts across all seven emirates from our Sharjah warehouse.

Delivery areas & timeframes

EmirateTypical delivery time
DubaiSame working day for orders placed before 1pm
SharjahSame working day for orders placed before 1pm
Abu DhabiSame working day for orders placed before 1pm
AjmanNext working day
Umm Al QuwainNext working day
Ras Al KhaimahNext working day
Fujairah / Al Ain1–2 working days

Deliveries run Saturday–Thursday during business hours. Orders placed after 1pm, or on Fridays and public holidays, are processed the next working day.

Delivery fees

Standard delivery is free of charge on all toner and spare parts orders across the UAE. There is no minimum order value.

Order tracking

You'll receive an email confirmation with your order reference as soon as your order is placed. For an update on an order in transit, contact our team with your order reference — we despatch by courier and can share tracking details on request.

Delivery issues

If a delivery is delayed, missing, or arrives damaged, contact us within 48 hours of the expected delivery date. See our Return & Refund Policy for how damaged or incorrect items are handled.

Contact

Sahara Office Equipments Trading LLC — Al Arabi Building, Industrial Area 11, Sharjah, UAE. Phone +971 50 382 3969, email info@saharaedoc.com.